Overview

In this scenario, we show how to unsubscribe a customer from a conversation without sending an email to the customer.

XML

<?xml version="1.0" encoding="UTF-8"?>

<kanaRoot>

<EventRequest Id="" CompanyName="default" CampaignName="camp1">

<Customer EmailAddress="[email protected]" SendEmail="false" Subscription="unsubscribe">

</Customer>

</EventRequest>

</kanaRoot>

Result

If the customer with the email address, [email protected], is not subscribed to the conversation associated with the CampaignName, then no action is performed. If there is an existing row in the CUST_SUBSCRIPTION table for the subscription, then status_code is set to 200 (deactivate). This unsubscribes the customer from the conversation.

No email is sent.