Overview

In this scenario, we show how to subscribe a customer to a conversation without sending an email.

XML

<?xml version="1.0" encoding="UTF-8"?>

<kanaRoot>

<EventRequest Id="" CompanyName="default" CampaignName="camp1">

<Customer EmailAddress="[email protected]" SendEmail="false" Subscription="subscribe">

</Customer>

</EventRequest>

</kanaRoot>

Result

If the customer with the email address, [email protected], is not subscribed to the conversation associated with the CampaignName, a new subscription is created. This means a new record is inserted into the CUST_SUBSCRIPTION table with status_code = 100 (activate). If there is already an existing row in the CUST_SUBSCRIPTION table for the subscription, then status_code is set to 100.

A new row is inserted into the EVENT_QUEUE table with = 3 (handled) for each <Customer> element.

No email is sent.