Creating a Mailbox

To create a new mailbox:

1. Navigate to the Company Admin screen.

   

2. Click on the Inbound Messaging sub-menu in the menu bar on the left, followed by the Mailboxes menu option. The Mailboxes screen appears.

   

3. From the Commands dropdown, select New Mailbox.

   
   The Edit Mailbox screen appears.

   

4. Enter the mailbox details:

   • Name: The internal name for the mailbox

   • Description: A description for the mailbox

   • Status: The current status of the mailbox (i.e. 'Active' or 'Inactive')

   • Hostname: The hostname associated with the mailbox

   • Email: The email address associated with the mailbox

   • Username: The user name used externally to log into the mailbox

   • Password: The password for the user name to log into the mailbox

   • Protocol: The email protocol used for the mailbox (i.e. 'POP3', 'IMAP' or 'GMAIL IMAP')

   • SSL: Indicates whether the mailbox uses SSL or not

   • Secure: Indicates whether the mailbox uses a secure connection or not

5. Select any reply handlers that will apply to the mailbox if necessary:

   • EMAIL AUTO REPLY HANDLER

   • EMAIL CHALLENGE REPLY HANDLER

   • EMAIL SPAM FBL REPLY HANDLER

   • EMAIL CHANGE TO TEXT HANDLER

   • EMAIL UNSUBSCRIBE HANDLER

   • EMAIL DOUBLE PERMISSIONS HANDLER

   • EMAIL CONTEXT NOT FOUND HANDLER

   • UNEXPECTED REPLY HANDLER

   • EMAIL TEMPORARY BOUNCE HANDLER

   • EMAIL PERSISTENT BOUNCE HANDLER

   • SMS CONTEXT NOT FOUND HANDLER

   • SMS PERSISTENT BOUNCE HANDLER

   • SMS UNSUBSCRIBE HANDLER

   • SMS DOUBLE PERMISSIONS HANDLER

   • KNOWN MAILBOX HANDLER

   • SMS KEYWORD HANDLER

6. To test the login connection using the entered mailbox details, click the Test Connection button. If the connection is a success, the details for the mailbox have been entered correctly. If the connection fails, review the mailbox details and correct the errors.

7. To cancel without saving the mailbox, click the Cancel button. The Mailboxes screen appears. The mailbox is not saved.

8. Click the Save button. The Mailboxes screen appears. The mailbox is saved and is displayed in the list of mailboxes.