Viewing Customer Message History

The Customer Browser Message History screen allows you to view a list of the messages that have been sent to a specific customer.

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The Message History screen details:

  • Campaign: The campaign associated to the message sent to the customer

  • Subject: The subject line of the message sent to the customer

  • Date Sent: Date the message was sent

  • Status: The current delivery status of the message

  • Bounce Info: Details whether the message bounced or was not delivered

  • Template: Allows you to view the content of the message sent. Click the hyperlink to view the message content.

  • Archive: Displays a link to the archived message. When you click the link, the message appears in a new browser window. The following image displays an archived message.


Note: If the Template column displays both HTML and text and there is an archived message, clicking the archive link displays the HTML template by default. If the Template column displays both text and another template type (e.g. HTML), clicking the archive link displays the text template by default.
Note: The Archive column displays a list of the customer's archived messages for each campaign with HTML links to the message. You are able to view the message by clicking the HTML link. A separate browser window will display the actual archived message.