Overview

In this scenario, we show how to check the status of a previously submitted event request.

XML

<?xml version="1.0" encoding="utf-8"?>
<kanaRoot> 
    <StatusRequests> 
        <EventStatusRequest EventQueueId="1052" /> 
    </StatusRequests>
</kanaRoot> 

Result

The response looks similar to the following:

<kanaRoot>

<StatusResponses>

<EventStatus EmailAddress="[email protected]">

<StatusCode>3</StatusCode>

<Description>Handled</Description>

</EventStatus>

</StatusResponses>

</kanaRoot>

Notes

The values for <StatusCode> and <Description> depend on the event's actual status in the EVENT_QUEUE table.

StatusCode	Description
-1	Event does not exist
1	The event not processed yet
3	The event was processed successfully
4	There are no interactions (converations) associated with the event
99	Expired
100	Invalid Subscription
101	Invalid Customer