Editing Mailboxes
Once created, the details of a mailbox are able to be edited if they have changed, or you wish to alter the details of the mailbox's reply handlers.
Editing a Mailbox
To edit a mailbox:
Navigate to the Company Admin screen.
Click on the Inbound Messaging sub-menu in the menu bar on the left, followed by the Mailboxes menu option. The Mailboxes screen appears.
Click on the desired mailbox name link from the list of mailboxes or click on the Edit icon (
) beside the desired mailbox. The Edit Mailbox screen appears displaying the details of the mailbox.
Edit the mailbox details:
Name: The internal name for the mailbox
Description: A description for the mailbox
Status: The current status of the mailbox (i.e. 'Active' or 'Inactive')
Hostname: The hostname associated with the mailbox
Email: The email address associated with the mailbox
Username: The user name used externally to log into the mailbox
Password: The password for the user name to log into the mailbox
Protocol: The email protocol used for the mailbox (i.e. 'POP3', 'IMAP' or 'GMAIL IMAP')
SSL: Indicates whether the mailbox uses SSL or not
Secure: Indicates whether the mailbox uses a secure connection or not
Select or deselect any reply handlers that will apply to the mailbox if necessary:
EMAIL AUTO REPLY HANDLER
EMAIL CHALLENGE REPLY HANDLER
EMAIL SPAM FBL REPLY HANDLER
EMAIL CHANGE TO TEXT HANDLER
EMAIL UNSUBSCRIBE HANDLER
EMAIL DOUBLE PERMISSIONS HANDLER
EMAIL CONTEXT NOT FOUND HANDLER
UNEXPECTED REPLY HANDLER
EMAIL TEMPORARY BOUNCE HANDLER
EMAIL PERSISTENT BOUNCE HANDLER
SMS CONTEXT NOT FOUND HANDLER
SMS PERSISTENT BOUNCE HANDLER
SMS UNSUBSCRIBE HANDLER
SMS DOUBLE PERMISSIONS HANDLER
KNOWN MAILBOX HANDLER
SMS KEYWORD HANDLER
To test the login connection using the entered mailbox details, click the Test Connection button. If the connection is a success, the details for the mailbox have been entered correctly. If the connection fails, review the mailbox details and correct the errors.
To cancel without saving the changes to the mailbox, click the Cancel button. The Mailboxes screen appears. The details for the mailbox are not saved.
Click the Save button. The Mailboxes screen appears. The changes to the mailbox are saved.