Overview

In this scenario, we show how to insert or update a customer’s master data without sending an email to the customer.

XML

<?xml version="1.0" encoding="UTF-8"?>

<kanaRoot>

<EventRequest Id="" CompanyName="default" CampaignName="camp1">

<Customer EmailAddress="[email protected]" First_Name="Jane" Last_Name="Doe"

City="Menlo Park" State="CA"

SendEmail="false"

Subscription="ignore"

>

</Customer>

</EventRequest>

</kanaRoot>

Result

If a customer with the email address, [email protected], does not exist in the CUSTOMER_MASTER table, then a new record will be added. If the customer does exist in the database, the record will be updated with the corresponding customer data. The CUST_SUBSCRIPTION table is left alone.

A new row is inserted into the EVENT_QUEUE table with status_code = 3 (handled) for each <Customer> element.

No email is sent.