Event-Triggered Campaigns - Message Tab - Define Message
When you first open the Message tab, the left side of the screen displays all of the segments you defined and all of the content you defined. The screen right-side, the Segment Messaging side, initially has the message Define a message by dragging content onto a segment.
If you drag content to the All Segments option, the Segment Messaging side changes to Create New Message and provides you with a Main Message button or other buttons.
If you drag content to any other segment, the Configure Message to Segment screen appears.
After you define all of the messages, the messages appear in a table in the Segment Messaging section.
Create New Message for All Segments
Follow these directions to create a new message.
From the screen left side, click a content entry.
Drag the content and drop it on All Segments. The Create New Message button and a drop-down field appears on the right side of the screen.
From the With Content drop-down list, select new content. This is optional.
Click the Main Message button. The Configure Message to Segment screen appears.
In the Name field, type a unique but descriptive name for the message.
From the Content drop-down field, select new content. This is optional.
From the Active Deployment drop-down field, select a new deployment or keep the default deployment option.
From the Sending Mode drop-down list, select how you want to send the message. Options include the following:
Email Only
SMS Only
SMS preferred over Email
From the Delivery Channel drop-down list, select a delivery method or keep the default.
Click the Save button. The Bounce and Reply Handler section appears.
Configure the Reply Handlers. See Reply Handlers and Optional Reply Handlers for configuring that information.
Click the Save button. The Segment Messaging screen appears with a table displaying a list of messages.
Reply Handlers
Reply Handlers process e-mails sent to you by customers and either takes a specific action or routes the email to one or more designated company e-mail addresses. The Reply Handlers that come with Connect can recognize and handle many types of replies including subscribe verifications, unsubscribes, and auto-replies. E-mail that cannot be handled automatically by the reply handlers can be routed to customer service.
Follow these directions to define reply handlers.
From the Configure Message to Content screen, the Bounce and Reply Handling section, and the Reply Handlers field, click the Not Set link. The screen expands to display the Reply Handler options.
From the option list, click one or more checkboxes for the reply handlers you want to use.
Click the Save button. The screen collapses and the selected reply handlers appear in the appropriate location.
Optional Reply Handler
Need more information.
Edit Content
Follow these directions to edit reply handlers.
From the Segment Messaging screen, click the message you want to edit.
Make your changes.
Click the Save button. The Segment Messaging screen appears and your changes are saved.